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At Bhagyashree, we prioritize customer satisfaction and want you to be happy with your purchases. If you are not fully satisfied with your order, we offer a straightforward refund process to ensure a hassle-free experience. Please review our refund policy below for more information.
Our refund policy allows customers to request a refund within 1 to 7 days of receiving their order. To qualify for a refund, items must be returned in their original, unused condition, with all tags attached and packaging intact.
Please note that certain items, such as perishable goods, health products, or items marked as final sale, are not eligible for refunds.
To initiate a refund request, please contact our customer support team within 7 days of receiving your order. Please provide your order number, a description of the issue, and any supporting documentation, such as photographs of the product.
Once your return request is approved, we will provide you with instructions on how and where to return your item(s).
The cost of return shipping is the responsibility of the customer unless the return is due to an error on our part, such as receiving an incorrect or defective item. In such cases, Bhagyashree will cover the return shipping costs.
We recommend using a trackable shipping service when returning an item, as we cannot be responsible for items that are lost or damaged while in transit.
Once we receive and inspect your returned item, we will process your refund. Refunds will be issued to your original payment method within 5-10 days.
You will be notified via email when your refund has been processed. Please note that it may take additional time for the refunded amount to appear in your account, depending on your bank or payment provider.
If you receive a damaged or defective item, please notify us within 7 days of receiving your order. We will work with you to replace the item or process a full refund at no additional cost to you.
Please include relevant photographs of the damaged or defective product when contacting us to help us review and resolve your request as quickly as possible.
At this time, Bhagyashree does not offer direct exchanges. If you would like a different size, color, or item, please follow the return process to request a refund and place a new order for the desired product.